速卖通客服怎么做。客服，在销售工作中，是非常重要的岗位，因为他们往往是直面客户，对产品的成交，起到第一手的接触交流。而对于电商平台，尤其是速卖通这种面向国际的外贸平台，客服的重要性更加不言而喻。因为不同国家人民的语言习惯都有所差异，所以你必须更加清楚速卖通客服怎么做。下面，小编就为大家介绍一些关于速卖通客服怎么做中，客服专业术语，希望能够对大家有所帮助。

　　关于速卖通客服怎么做，最重要的一点，就是要会处理纠纷，如果出现了究竟，我们该如何回答呢?

　　1.打电话(尺码错误)--客户自己测量了尺寸发现与网站上描述的不同

　　Hello,this's Richer from Aliexpress,are you free to talk about the dispute?

　　I see you bought a jacket in our store,and open the dispute,you measured the bust and say it's wrong in the website.I think maybe the tailor gave us the wrong size information.

　　could you cancel the dispute?I want to know if you can wear it or not,if you can't wear it,is there any body could wear it,like your colleagues, friends or brothers.if you can sell to them,I will give you some discounts about the jacket,and you can buy again.what do you think?could you accept it?

　　Ps:重点是转移话题，不要一直纠纷是否真的错误了，因为有时候我们是代销的产品，并没办法拿到实际的样品进行测量，主要是问他能不能穿，不能穿可以给他朋友或者同事，然后引导他再买一次，给他些折扣。

　　2.打电话(货物在途中)--单号一直停留在某处没有动

　　Hello,this's Richer from Aliexpress,are you free to talk about the dispute?

　　you open the dispute because the package is still on the road,I think you also know we actually sent it out by express,just the speed of express is very slow this period,I got other customer' message the same as your situation,we could extend time for you until you get the package,and let's together follow the tracking number,if I have any new information,i'll let you know at the first time.

　　Ps:中国邮政的速度大家有目共睹，有时堵起来2个月都卡着不动，这种情况主动提出延长收货时间，跟他一起关注物流信息。

　　3.打电话(无法查询单号)--单号刚填上去就说查不到信息

　　Hello,this's Richer from Aliexpress,are you free to talk about the dispute?

　　you open the dispute because you can't check any information of the tracking number.I checked it this morning and see it has already arrived in Orenbury,the customs clearance is completed,i think you can get it soon.

　　could you cancel the dispute?because the time of dispute is only 3 days,it really has a bad affection to our store,we'll appreciate it and grateful for you.

　　Ps:很多时候都是我们刚填上单号顾客就开始查，查不到信息就提纠纷，这种情况就是把自己的查询结果告诉给他。

　　速卖通客服怎么做，这三大术语，你学会了吗?

　　随着速卖通平台的不断发展壮大，客服队伍也已经变得越来越壮大，当然，要想做好速卖通客服，绝不仅仅是会英语就足够了的，还必须要有专业的术语，大家不要觉得，速卖通客服怎么做，还不就是陪客户聊聊天，这种观点是错误的。毕竟，如何快速抓住潜在客户的心理，快速完成成交，可是一件非常具有专业性的事情。如果你还想了解更多相关资讯，欢迎大家关注开淘网进行了解。

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